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Administrator User

How to Downgrade My Subscription Plan

This guide explains how to downgrade your NeuHR subscription plan. Plan downgrades are handled by our customer support team — use the live chat to send your request. You must have Super Admin role to access Billing settings.

Steps

Section titled “Steps”
  1. Section titled “Navigate to Billing”

    From the sidebar, click Settings to expand the menu, then click Billing.

    The Subscription page shows your current plan and all available plans.

    Subscription page showing available plans

  2. Contact Customer Support

    Section titled “Contact Customer Support”

    Click the chat icon in the bottom right corner of the screen. In the chat window that opens, click Start Conversation to connect with the support team and request your plan downgrade.

    Open live chat to contact support

Section titled “Related Guides”