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How to Fix Payslip Download Issues in iPhone Safari

If your payslip won’t download in Safari on your iPhone or iPad, it’s usually because Safari is blocking the download pop-up. This guide shows you how to turn off Block Pop-ups so the payslip can download.

  1. Open the main Settings app on your iPhone or iPad.

  2. Scroll down and tap Apps.

  3. Locate and tap Safari.

  4. Under the General section, find Block Pop-ups and toggle it off. The switch turns gray when pop-ups are no longer blocked.

    Turn off Block Pop-ups in Safari settings

  5. Go back to Safari and refresh the page. The payslip pop-up can now load, allowing your download to complete.